Overview
This Privacy Policy explains how dv777 collects, uses and protects the personal data of players on dv777.ws. By registering an account or continuing to use the site, you confirm that you have read this policy and agree to its terms.
dv777 operates for players in Bangladesh. All data is handled in line with applicable data-protection obligations. If you have questions, write to [email protected] and our team will respond within one business day.
Data We Collect From You
We collect different types of information depending on how you interact with dv777. The table below sets out the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Account details | Full name, date of birth, email address, phone number, username | At registration |
| Identity documents | National ID Card (NID), Passport, Driving Licence | Before first withdrawal (KYC) |
| Payment information | bKash/Nagad/Rocket account numbers, bank account details, transaction IDs | When you deposit or withdraw |
| Device and usage data | IP address, browser type, operating system, pages visited, session duration | Automatically during site use |
| Communications | Live chat transcripts, emails sent to support | When you contact us |
| Gameplay data | Bets placed, games played, bonus activity, win/loss history | During each session |
We do not ask for data we do not need. If a form field is not marked as required, providing that information is optional.
Why We Use Your Data
We use the data above for the following purposes:
- Account management — to create, secure and maintain your dv777 account.
- Payment processing — to verify deposits, process withdrawals via bKash, Nagad, Rocket or bank transfer, and prevent fraud.
- Identity verification (KYC) — to confirm you are 18 or older and to meet anti-money-laundering obligations before releasing withdrawals.
- Customer support — to respond to your queries through 24/7 live chat or email and resolve disputes.
- Responsible gaming — to monitor play patterns and act if signs of problem gambling appear, including account self-exclusion.
- Service improvement — to analyse how players use the site so we can fix bugs and improve performance.
- Marketing (opt-in only) — to send you bonus offers and promotions if you have opted in. You can unsubscribe at any time.
- Legal compliance — to retain records as required by applicable regulations and to cooperate with lawful requests from authorities.
When We Share Information
dv777 does not sell or rent your personal data. We only share information with third parties in specific, limited circumstances:
Payment processors
Your payment details are shared with bKash, Nagad, Rocket and partner banks solely to complete the transaction you have requested. These providers operate under their own data-protection obligations.
Game providers
When you launch a game, a session token and an anonymised player ID are shared with the relevant provider — FA Chai, Sexy Gaming, JILI, Habanero, Evolution or Playtech. No name or contact details are sent.
Identity verification services
Your KYC documents may be processed by a third-party verification partner to confirm authenticity. Documents are not stored by that partner after the check is complete.
Legal and regulatory bodies
We will disclose data if required by a valid legal order or to prevent fraud or money laundering. We will notify you where the law permits us to do so.
Cookies and Tracking
dv777 uses cookies and similar technologies to keep your session active, remember your preferences, and measure site performance. No third-party advertising cookies are placed on this site.
- Session cookies — keep you logged in while you browse. They expire when you close your browser.
- Preference cookies — save your language and display settings between visits.
- Analytics cookies — count page views and navigation paths so we can improve the site. Data is aggregated and not tied to your name.
You can disable cookies in your browser settings. Disabling session cookies will prevent you from staying logged in to your dv777 account.
How Long We Keep Records
We keep your data only as long as it is needed. The table below shows the standard retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 5 years | Regulatory and dispute requirements |
| Transaction records | 7 years from each transaction | Financial compliance obligations |
| KYC documents | 5 years after account closure | Anti-money-laundering rules |
| Live chat logs | 2 years | Dispute resolution and quality review |
| Gameplay history | Duration of account + 2 years | Responsible gaming monitoring |
| Device and usage logs | 13 months | Security and fraud detection |
Once a retention period ends, data is securely deleted or irreversibly anonymised.
Your Rights Over Your Data
You have several rights over the personal data we hold about you. To exercise any of these, email [email protected] with your registered account name and a brief description of your request. We will respond within 30 days.
- Right to access — request a copy of the data we hold about you.
- Right to correction — ask us to fix inaccurate or incomplete information on your account.
- Right to deletion — request that we delete your data where we have no legal obligation to keep it. Note that some records must be retained under financial regulations.
- Right to restrict processing — ask us to pause processing while a dispute or correction is under review.
- Right to data portability — receive your account data in a commonly used, machine-readable format.
- Right to withdraw consent — if you consented to marketing emails, withdraw that consent at any time by clicking the unsubscribe link or emailing support.
How We Secure Your Account
dv777 applies the following technical and organisational measures to protect your data:
- TLS encryption on all pages and API calls so data in transit cannot be read by third parties.
- Passwords stored using a one-way hash — not even our staff can see your password.
- Two-factor authentication available for all accounts — we strongly recommend enabling it.
- Payment details are tokenised; raw card or mobile-wallet numbers are not stored on our servers.
- Server access restricted to authorised personnel with logged audit trails.
- Regular security reviews of the platform and third-party integrations.
If you suspect your account has been accessed without your permission, contact our 24/7 live chat immediately or email [email protected].
Players Must Be 18 or Older
dv777 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. Age is verified during KYC before the first withdrawal is processed. If we discover that an account was opened by someone under 18, the account will be closed immediately and any funds returned according to our terms. Parents or guardians who believe a minor has registered should contact us at [email protected] right away.
Updates to This Policy
We may update this Privacy Policy from time to time — for example, when we add new payment methods or change how we process gameplay data. When we make material changes, we will display a notice on the dv777 homepage and update the "Last updated" date at the top of this page. Continuing to use dv777 after a change is posted means you accept the revised policy.
If the change materially affects how we use your personal data, we will also send a notification to your registered email address at least seven days before the change takes effect.
Contact Us About Privacy
If you have a question about this policy, want to exercise a data right, or need to report a concern, reach us through any of the following:
- Email: [email protected]
- Live Chat: available 24/7 on dv777.ws
We aim to reply to all privacy-related emails within one business day. For account-specific requests such as data exports or deletion, please log in to your account first so we can verify your identity before proceeding.